Terms of Service

These terms form a binding agreement between you and Ad Management Services LLC. Please read section 5 (billing), section 6 (cancelling) and section 11 (important limitations) carefully — they set out what you will be charged, how to stop it, and what this service is not.

1. Who we are

Soraya Live is operated by Ad Management Services LLC, a limited liability company, with its registered office at 30 N Gould St #23552, Sheridan, WY 82801, United States.

In these terms, “we”, “us” and “our” mean Ad Management Services LLC. “You” means the individual who holds the membership. “Service” means the Soraya Live website at sorayalive.com and the AI advisor made available through it.

Ad Management Services LLC is the merchant of record for every payment you make. The company you contract with is the same company that bills your card.

2. What Soraya Live is

Soraya Live gives you access to Lady Soraya, an artificial-intelligence advisor available 24 hours a day for general life, relationship and decision coaching. You can hold conversations with her by text or voice, and she retains context between sessions so you do not have to repeat your history.

Lady Soraya is an AI system, not a human being. Every response is machine-generated. No human reviews your conversation in real time, and no human is available to respond to you inside the conversation itself. Human staff are available for account, billing and technical support only, through the channels in section 17.

The Service is delivered digitally and becomes available immediately once your first payment is authorised. Nothing is shipped to you and there are no physical goods.

3. Eligibility

• You must be at least 18 years old to open or hold a membership.
• You must have the legal capacity to enter into a binding contract.
• You must use a payment method you are authorised to use.
• You must not be barred from receiving the Service under any applicable law or sanctions regime.

We do not knowingly provide the Service to anyone under 18. If we become aware that an account belongs to a minor, we will close it and refund any amounts charged.

4. Your account

You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. Memberships are personal to you and may not be shared, resold, or used by more than one individual. Tell us immediately at [email protected] if you believe your account has been accessed without your permission.

5. Membership and billing

This section describes an automatically renewing subscription. Please read it in full.

Price	$27.00 per month, inclusive of any taxes shown at checkout
First charge	Immediately when you subscribe. There is no free trial and no introductory rate.
Renewal	Automatically every month on the same calendar date, until you cancel
Minimum term	None. There is no contract period and no cancellation fee.
Statement descriptor	SORAYALIVE.COM
Receipts	Emailed after every charge, including failed charges

Your consent. Before we collect your payment details we show you the price, the billing frequency, the fact that the membership renews automatically, and how to cancel. You give your consent by actively ticking an unticked consent box. We record the date, time, IP address and the version of these terms shown to you at that moment, and we retain that record for at least three years, or one year after you cancel, whichever is longer.

Renewals. Each renewal is charged to the payment method on file. We may use card-updater services provided by the card networks so that a renewal does not fail simply because your card was reissued. If a charge fails we will retry a limited number of times over the following days and email you each time. If it continues to fail we will suspend, and then close, the membership.

Price changes. We will not change the price of an existing membership without giving you at least 30 days’ notice by email. You may cancel at any point before the new price takes effect, and the new price will never apply to a period you have already paid for.

Taxes. Prices shown include any sales tax, VAT or equivalent applicable to your location, which is calculated and displayed at checkout before you pay.

6. Cancelling

You may cancel at any time, for any reason, with no fee and no minimum term.

To cancel: sign in and go to Account → Membership → Cancel. Confirm, and it is done. Cancellation is a single online action, takes effect immediately, and requires no more steps than signing up did.

We will not require you to telephone us, speak to a retention agent, complete a survey, or explain your reasons in order to cancel. If you would prefer that we cancel on your behalf, email [email protected] from your registered address and we will action it and confirm in writing.

When you cancel, you will not be charged again. You keep access for the remainder of the period you have already paid for, unless you also request a refund under section 7.

7. Refunds

Any charge may be refunded within 30 days of that charge, on request, with no questions asked and no explanation required.

Outside that window, we will still refund in full, at any time and regardless of age: charges you did not authorise, duplicate charges, charges taken after a valid cancellation, and charges resulting from any error on our side.

Full detail is in the Refund & Cancellation Policy, which forms part of these terms.

8. Acceptable use

You agree not to use the Service to break the law, to harm others, to attempt to extract our underlying models or prompts, to resell or redistribute access, or to generate content that is illegal or abusive. The full list is in the Acceptable Use Policy, which forms part of these terms. Serious or repeated breaches may result in suspension or termination under section 13.

9. Your content and ours

Yours stays yours. You retain ownership of everything you write or say to Lady Soraya. You grant us a limited licence to process it solely to operate the Service for you — to generate responses, maintain your conversation history, provide support, and meet our legal obligations. That licence ends when you delete the content or close your account.

We do not sell your conversations, share them with advertisers, or publish them. Our use of your data is described in full in the Privacy Policy.

Ours stays ours. The Soraya Live name, branding, interface, written material and underlying software remain our property or that of our licensors. Nothing in these terms transfers any of it to you.

AI output. Responses generated by Lady Soraya are provided for your personal use. Because AI systems can produce identical or similar output for different users, we make no claim that any specific response is unique to you, and we do not assert ownership over the responses you receive.

10. Availability

We aim to keep the Service available 24 hours a day, but we do not guarantee uninterrupted access. Planned maintenance will be announced in advance where practical. If a fault on our side makes the Service substantially unavailable for a prolonged period, contact support and we will credit or refund the affected portion of your membership.

11. Important limitations — please read

These limitations are fundamental to what you are buying.

• Not professional advice. Soraya Live provides general coaching and guidance only. It is not medical, psychological, psychiatric, legal, financial, tax or investment advice, and must not be relied on as a substitute for a qualified professional.
• Not therapy. The Service is not psychotherapy, counselling or any regulated mental-health treatment, and Lady Soraya is not a licensed clinician.
• Not divination. Soraya Live is not a psychic, tarot, astrology, horoscope, clairvoyance or fortune-telling service. We make no claim to predict future events, and no statement made by Lady Soraya should be understood as a prediction.
• Not an emergency service. The Service cannot summon help. In an emergency, contact your local emergency number. Crisis resources are listed in the Disclaimer.
• AI output can be wrong. Lady Soraya can be inaccurate, incomplete or mistaken. You are responsible for your own decisions, and you should verify anything important independently.

The full statement of these limitations is in the Disclaimer, which forms part of these terms.

12. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, the Service is provided on an “as is” basis, and to the fullest extent permitted by law we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from a decision you took in reliance on AI-generated output.

Our total aggregate liability to you for any claim arising out of or in connection with the Service is limited to the total amount you paid us in the twelve months immediately preceding the event giving rise to the claim.

If you are a consumer, you have statutory rights that these terms do not affect. Where local consumer law gives you greater protection than these terms, that law prevails.

13. Suspension and termination

We may suspend or terminate your membership if you materially breach these terms or the Acceptable Use Policy, if we are required to by law, or if your payment method fails repeatedly. Except where the breach is serious enough to make it inappropriate, we will contact you first and give you a chance to put it right.

If we terminate a membership for a reason that is not your fault, we will refund the unused portion on a pro-rata basis.

14. Changes to these terms

We may update these terms. For any change that materially affects your rights, your price, or how you cancel, we will give you at least 30 days’ notice by email before it takes effect, and you may cancel free of charge in the meantime. Minor clarifications may be made without notice, and the “last updated” date at the top of this page will always reflect the current version. We keep previous versions and will supply one on request.

15. Complaints and disputes

If something has gone wrong, please contact us first — it is almost always faster than any other route. Email [email protected]. We acknowledge every complaint within one business day and aim to resolve it within five.

Before you contact your bank: if you do not recognise a charge, or believe you were billed in error, email [email protected]. We will identify the charge and refund it if it should not have been taken, usually the same day. Raising it with us directly is faster for you than a card dispute, and we would genuinely rather resolve it ourselves.

16. Governing law

These terms are governed by the laws of the State of Wyoming, United States, and the courts of the State of Wyoming have jurisdiction, without prejudice to any mandatory consumer-protection rights available to you in your country of residence.

If any provision of these terms is found unenforceable, the rest remains in force.

17. Contact

Legal entity

Ad Management Services LLC

Registered address

30 N Gould St #23552Sheridan, WY 82801, United States

Support

[email protected]Monday to Friday · replies within 1 business day

Billing

[email protected]