Commitment
Accessibility
A service you turn to at three in the morning has to work for everybody. We target WCAG 2.2 Level AA across the website and the product.
What we do
- Keyboard. Everything is reachable and operable by keyboard alone, with a visible focus indicator and a skip-to-content link on every page.
- Screen readers. Semantic HTML, proper heading order, labelled form controls, and meaningful alternative text.
- Contrast. Body text meets or exceeds a 4.5:1 contrast ratio in both light and dark appearance.
- Dark mode. The site follows your system appearance setting automatically.
- Reduced motion. Animation is disabled when your system requests reduced motion.
- Zoom and reflow. Content reflows without horizontal scrolling up to 400% zoom, and text can be resized without loss of function.
- Voice or text. Every conversation can be held either by typing or by speaking, so the interaction mode is a choice rather than a requirement.
- Plain language. We write our legal and billing pages to be read, not to be technically compliant while remaining impenetrable.
What we know is not perfect
Claiming full conformance would be easy and untrue. Current known limitations:
- Voice transcription accuracy varies with accent, speech pattern and background noise. Text input is always available as an alternative.
- Some third-party components on the payment page are outside our direct control; we have raised any issues we have found with the provider.
- We have not yet completed an independent third-party audit. When we do, we will publish the result here, including anything it finds.
Tell us about a barrier
If any part of Soraya Live is difficult or impossible for you to use, we want to know — it is a fault on our side, not yours.
- [email protected]Put “Accessibility” in the subject line
- We acknowledge within
- 1 business day
- We respond with a plan within
- 10 business days
Tell us what you were trying to do, what happened, and what you use to browse, if you are comfortable saying. If a barrier prevents you from cancelling or managing your membership, contact us and we will do it for you immediately — you will never be charged because a control was not usable.